Postlab Terms of Service

These Terms of Service stipulate the rights, obligations, and responsibilities of Postlab Co., Ltd. (the "Company") and the service user (individual or corporate, the "Member") in relation to the use of the Postlab service and all ancillary services provided by the Company (the "Service"). These Terms set forth general usage conditions; details regarding electronic payments, such as regular subscriptions, are governed by a separate Electronic Financial Transaction Terms of Service and billing screen notices.

Effective Date: March 22, 2026 Last Revised: March 22, 2026

Article 1 (Purpose and Application)

These Terms stipulate the rights, obligations, and other necessary matters between the Company and the Member in using the Service.

If there are separate terms or operating policies (e.g., Paid Service Operating Policy, Pricing Guide) for individual services within the Service, those policies shall take precedence over these Terms.

Article 2 (Definitions)

"Service" refers to the business workflow creation and automation tool (the 'AI Agent') provided by the Company, along with accompanying web/mobile applications, APIs, SDKs, plugins, and technical support.

"Member" refers to a person (individual, corporation, or organization) who agrees to these Terms, creates an account, and uses the Service.

"Administrator Account" refers to an account that performs tasks such as owning an organizational (corporate) workspace, paying fees, and setting permissions.

"Content" refers to all data, commands (prompts, workflow instructions), files, and metadata inputted, uploaded, stored, integrated, or transmitted by the Member to the Service.

"Output" refers to the text, images, code, workflow execution results, etc., generated and processed by the Service or integrated models/tools and provided to the Member.

"Paid Service" refers to subscription-based or billing-based features provided according to prices and conditions set by the Company.

Article 3 (Effect and Amendment of Terms)

These Terms become effective upon being posted on the initial screen or connection screen of the Service.

The Company may amend these Terms to the extent they do not violate relevant laws, and will announce significant changes 7 days prior to the effective date (30 days prior for matters disadvantageous or material to the Member).

If the Member continues to use the Service after the effective date of the change, they shall be deemed to have agreed to the change.

Matters not specified in these Terms shall be governed by relevant laws and commercial practices.

Article 4 (Account Creation and Management)

The Member must create an account by providing accurate and up-to-date information, and must have lawful authority when using the Service on behalf of an organization.

The Member is responsible for maintaining the confidentiality of authentication means (password, tokens, API keys, etc.).

The Company may restrict or terminate registration or use if there are reasons such as violation of laws, fraudulent use, security risks, or internal policies.

Article 5 (Provision, Change, and Suspension of Service)

The Company strives to provide stable Service, but the Service may be temporarily suspended in unavoidable circumstances such as maintenance, security issues, or system failures.

The Company may change all or part of the Service due to feature improvements or policy changes, and will notify Members in advance of significant changes.

Some features may be restricted or changed due to circumstances of partner services, external APIs, or model providers.

Article 6 (Fees, Billing, and Taxes: Principles and References)

Specific conditions for Paid Services, such as price, billing cycle (monthly/annual), and provision of free trials, are stipulated separately in the 'Pricing Guide' page and 'Paid Service Operating Policy' within the Service.

Details of electronic payments and regular subscriptions shall follow the Electronic Financial Transaction Terms of Service and notices provided during the payment step.

If a payment fails, the Company may retry within a reasonable scope, and if it continues to fail, the Company may restrict the use of the Service.

Electronic sales slips (receipts) are provided, and in the case of credit card payments, tax invoices are generally not issued separately.

Article 7 (Regular Subscription Notice, Cancellation, and Modification)

The amount, cycle, first payment date, next payment date, and cancellation method for regular subscription products are specified on the screen immediately preceding payment.

Fee increases, conversions to paid status, or material condition changes will be notified in advance via email or in-service notices at least 7 days prior to the scheduled change date.

The Member may cancel automatic renewal at any time through the administrator screen, and upon cancellation, the subscription will not renew from the next payment date.

Article 8 (Member Responsibilities and Prohibited Acts: Including Workflow/Automation Special Provisions)

Member Responsibilities (Content, Instructions, Integration):

① The Member bears full responsibility for all Content and instructions (including workflows) inputted, uploaded, or integrated into the Service, and must possess the lawful rights and authority (including personal information and trade secrets) to process them. ② The Member must comply with internal organizational policies and relevant laws (privacy protection, export control, security policies, etc.), and bears the administrative duty to prevent the unintentional leakage of information requiring protection, such as company secrets and personal information. ③ If the Member integrates/automates third-party systems/APIs with the Service, the Member is responsible for complying with the terms and security policies of said third party. ④ (AI Delegation & User Responsibility): By connecting your Google Workspace, you authorize the AI assistant to take actions on your behalf—including reading and sending emails, creating and modifying calendar events, and reading and organizing files in Google Drive—based strictly on your prompts. The Member remains ultimately responsible for reviewing and verifying all actions taken by the AI.

Prohibited Acts (Examples): Distribution of illegal or harmful information, infringement of third-party rights, sharing/transferring accounts, reverse engineering, causing abnormal traffic, spamming, fraud, phishing, distribution of malicious code, etc.

Fair Use Policy (FUP): Excessive automation calls, account sharing, abnormal usage patterns, etc., may be restricted or blocked.

Article 9 (Refunds, Cancellations, and Withdrawal of Subscription)

The Member may withdraw their subscription within 7 days from the payment date only if the Paid Service has not been used at all.

Subscription withdrawal may be restricted in cases defined as services impossible to withdraw under relevant laws, such as the 「Act on the Consumer Protection in Electronic Commerce, Etc.」. When the law requires specific measures from the Company for such restrictions, the Company shall implement those measures.

If the content of the purchased Paid Service differs significantly from the display/advertisement or is performed differently from the contract, subscription withdrawal is possible within 3 months from the date the service became available or within 30 days from the date the Member knew or could have known of the discrepancy.

If the Member requests subscription withdrawal, the Company may verify the purchase history through the payment method provider and may request additional materials to confirm legitimate reasons for withdrawal. The Company may suspend the transaction or cancel the transaction until verification is complete.

Details regarding refunds and mid-term cancellations not specified in this Article shall follow the Paid Service Operating Policy or official notices.

Article 10 (Intellectual Property Rights and Output Ownership)

Rights to the Service and its components (software, UI, documents, etc.) belong to the Company or the legitimate right holders.

Rights to the Content inputted or uploaded by the Member belong to the Member. The Member grants the Company permission to store, reproduce, process, and transmit said Content within the scope necessary for Service provision, operation, security, and improvement.

Rights to the Output generally belong to the Member (commercial use allowed); however, the Member bears responsibility for determining whether the Output infringes on third-party rights and for its subsequent use.

Data utilization for the purpose of model improvement (training) is fundamentally not conducted, and proceeds only through separate consent or specific settings.

Article 11 (Special Provisions and Disclaimers Regarding AI/Automation Results)

Due to the nature of AI and automation technologies, the Service may generate inaccurate, incomplete, biased, or unexpected results, and must not be directly used for judgments or decision-making in high-risk fields such as law, medicine, or finance.

The Company does not guarantee the accuracy, lawfulness, non-infringement, or fitness for a particular purpose of the Output, and the Member bears the responsibility for reviewing and verifying the results.

The Company shall not be held liable for any information leakage, rights infringement, regulation violation, or damages arising from information (e.g., company secrets, personal information, third-party secrets) inputted/uploaded/integrated by the Member or from automation executions triggered by the Member's instructions.

The Company shall not be held liable for functional restrictions or delays caused by failures or policy changes in third-party APIs/system integrations, external models, or data sources (excluding cases of intentional misconduct or gross negligence).

Article 12 (Privacy Protection)

The Company processes personal information in accordance with relevant laws and the Privacy Policy.

Cross-border transfers and entrustment of processing are conducted subject to notice and consent within the Privacy Policy.

The handling, retention, and third-party processing of Google Workspace data by the AI are strictly governed by the provisions of the Company's Privacy Policy.

Article 13 (Third-Party Services and Open Source)

The Service may use third-party services, APIs, and open-source software, and their respective licenses and terms may take precedence.

The Company is not responsible for impacts caused by third-party service failures or policy changes unless there is intentional misconduct or gross negligence on the Company's part.

Article 14 (Disclaimer of Warranties)

The Service is provided "AS IS," and the Company makes no warranties whatsoever, including implied warranties under commercial practices or law, except where specifically prescribed by law.

Article 15 (Limitation of Liability)

Unless there is intentional misconduct or gross negligence, the Company shall not be liable for indirect, special, consequential damages, or loss of expected profits.

The Company's total liability for damages shall be limited to the amount actually paid by the Member to the Company during the preceding 12 months (subject to mandatory legal provisions, if applicable).

Article 16 (Contract Period, Termination, and Use Restriction)

The Company may restrict use or terminate the contract for reasonable grounds, such as violation of these Terms, fraudulent use, security risks, or overdue fees.

Upon termination, data storage or deletion is carried out in accordance with laws and policies.

Article 17 (Notice)

The Company may notify the Member via reasonable means such as the email registered by the Member, in-service notifications, or website announcements. Important matters will be notified individually.

Article 18 (Prohibition of Assignment)

The Member may not assign, transfer, or provide as collateral their status, rights, or obligations under this contract to a third party without the prior written consent of the Company.

Article 19 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of the Republic of Korea, and any disputes shall be subject to the exclusive jurisdiction of the Seoul Central District Court as the court of first instance (subject to mandatory consumer protection provisions, if applicable).

Article 20 (Addendum)

These Terms shall enter into force on October 14, 2025.

These Terms replace any prior Terms of Service.